Are you done with starting your business? What’s next? Driving customers to your business is obvious next step. You must expect your customers to visit your business only when you provide value. When a customer engages with your business, the next paramount thing to do is to make your customers stay throughout the business. Wondering how is it possible? Here is the solution for you. CRM tools act a mainstay to your business.

What is CRM?

CRM stands for customer relationship management. It is a strategical approach for maintaining relationships and communication with your current and potential customers. It uses data analysis about a customer history to analyze the customer relationship with the company. CRM focuses on customer retention (customer retention is the ability of a company to retain its customers for a period of time) which ultimately drives profits and improves sales growth.

Benefits of CRM

• Easily contact organizations
• Manage your customers
• Sales report

Why is it important to use CRM for your business?

Using CRM software is a game changer for your business. The importance of CRM software is very high compared to the past years. CRM is the most used software by the business. According to the statista 2019, the revenue of CRM is about 28,203 million dollars and the revenue is still going to increase. It is estimated that the revenue of CRM will be about 29,774 million dollars by the year 2022.

CRM is more important than ever as it helps you to gain new customers and potential customers. Customers have become so picky in choosing products with the launch of too many new products in markets. A few customers spend very little and other customers buy products frequently and influence others increasing the market revenue increasing the influential market revenue. It will help you prioritize all products and services by understanding your customers to improve your needs. All you need to do is know your customers and buyer personas to target your customers. The more you know your customers the more you will target your customers.

Want to know about the CRM software tools?

Here are the Top10  CRM tools that can be used in your business

1.Insightly

Insightly is the number one software for Gmail, outlook and G suite. This software is a top voted CRM and lead magnet software used by small business. It is very easy to use without any special training. Grow your business faster by building a strong relationship with your customer by delivering the projects on time.

Features of Insightly

• Within insightly CRM you can know the price, products and send a quote directly with your customers during the sales process. This feature enhances the internal processing by increasing efficiency and enhancing customers.
• The new visualization reports and dashboards you can make better decisions. You can quickly view and represent important metrics such as territories, sales, deals that are close and actively running. You can run the whole process on 30 regional and international maps. Isn’t that amazing.
• Adopt deep international insights by incorporating them into the reports, cards, dashboards. You can perform a dashboard array using mathematical function and business logic to know the trends. You can share your data with anyone across your business.

Pricing is done depending on the size of your business,

2. Hubspot CRM

Hubspot is one of the leading software in marketing. It is free and simple and easy to use the software. It is the best software for the companies that are trying to get recognition from the customers. Hubspot is a software with a basic feature with smart and easy options. Hubspot CRM is suitable for all the industries and niche. This CRM allows you to organize tracks leads and customers.

Features

• Get a view of your entire sales to funnel in a minute on a visual dashboard
• You can sort deals, appointments and track them
• Hubspot tracks customer interactions automatically
• You can sync it with the Gmail or outlook to track every call and meeting

Start a one to one conversation with your customers and build a relationship with them. As it is equipped with live chat, team emails, bots, an all-inclusive inbox that is used for sales, marketing, customer service, view images, reply conversations.

Price: It is totally free

3. Zoho CRM

Zoho CRM is web-based software designed to retain, attract and console the customers. It allows you to link with your customers Twitter and Facebook pages thereby sending will generate leads. Drive traffic to your business by sending invites, emails to your customers.

The mobile version allows you to analyze sales reports and customer info. This mobile version is available for both Android and iOS.

Features

• When the team grows to make sure to organize the things. Make sure scale with the processes and the designs to attract your customers and generate leads
• You can simply automate the repetitive tasks
• Zoho CRM allows you to create your own CRM interphase depending on your business needs

Price: It’s free. For an advanced feature, the plan starts from $12/user/month.

4. Salesforce CRM

Salesforce provides a separate solution for cloud, community, sales and marketing and analytics. With a single view of customer interaction, you can sell and market.

Features like partner management, sales data, marketing management, sales data, lead management to follow the leads and convert them into the customers. Tracks all the customer interactions form a single location.

Salesforce is also available for both Android and iOS which allows your team member to work they are in the office or in the vendor.

Price: You can request a price quote

5. Freshsales CRM

Using a Freshsales CRM software for your business will help you organize a  sales team to reach your leads with a proper CTA. It will help you conduct lead scoring and plan out leads in accordance with your business rank. With a one and only contact managing, you can assign leads through territory without wasting any time.

You can never miss a call, appointment, scheduled tasks by setting a remainder.

Price: 30-day free trial and you need to choose a plan depending on the type of your business.

6.Agile CRM

With the Agile CRM, you can automate all your sales, marketing and service at a place. You can message and interact with your customers easily. You can track your sales, marketing automation, analytics, contact management and provides a modern interface.

Features

• Reminder
• Storage
• Email marketing
• Lead scoring
• Marketing automation integration
• Task management

7. Pipedrive CRM

Pipedrive is the easiest software tool which stacks your business in an orderly way giving you an overall view of sales to your customers. It is easy a user-friendly software and can be fastly set up. Pipedrive is has a mobile version which is fully optimized. It helps you identify ideal leads and deals where you pay attention to both. You can also integrate the info with other systems like google apps, calendar and contacts.

Price: A 30-day free trial and then you can choose a plan according to your business.

8. One page CRM

One page CRM software is a task-based software tool. Users can use the activity stream which shows the status of all deals and contacts. You can manage all your tasks through a task button. You can also merge with the google apps, email marketing etc.,

Pricing: 9.75 euros /user/month

9. Bpm’online

Bpm’online manages both the customer data and business process which enhances the marketing, sales and services It can be used by both the small and medium business. You can also use the bpm’online mobile app. This app integrates with other productivity systems.

Price: It costs you $25

10. Nutshell CRM

Nutshell is the most effective and handy CRM tool which is used to attract potential customers. This software can be used by any business and any industry. Nutshell will provide you with the excellent analytic reports which is one of the best features of the nutshell. There are no reporting caps, storage restrictions or user limits.

Price: $20/month and for the advanced version you need to pay $75/month

 

For a business connecting with your business is the core part. There is no business without a customer. Provide some value to your customer, interact with them and know what they want. Here, interaction is the key. To interact with your customers you can use any of the CRM software and drive your game in the world of business.